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Chatbot and AI Assistant Integration

An assistant inside the site, the app or WhatsApp.

LLM APIs RAG WhatsApp Cloud API

Chatbot and AI Assistant Integration A chatbot or AI assistant answers customer questions from a business’s own material and hands the conversation to a person when it cannot.

Answering the same six questions by hand is a staffing cost. An assistant trained on your own price list, catalogue and policies answers them, and hands over the moment it is out of depth.

What is in it

  • 01Grounded on your content, with the source shown next to the answer
  • 02Handover to a human on WhatsApp or email with the chat attached
  • 03Kannada and English in the same thread
  • 04A monthly transcript review, so the wrong answers get fixed
wa.demo / shared inboxDemo thread
PSPragathi StoresWhatsApp Business · shared inbox
Today
RKRamesh K.customerಸರ್, ನಾಳೆ ಡೆಲಿವರಿ ಆಗುತ್ತದೆಯೇ?10:12
ಆಗುತ್ತದೆ. ಆರ್ಡರ್ 4471 ಹೆಬ್ರಿ ರೂಟ್‌ನಲ್ಲಿ ಬರುತ್ತದೆ, ಸಂಜೆ 4 ಗಂಟೆಗೆ ತಲುಪುತ್ತದೆ.10:13 ✓✓
Order 4471 · payment
₹4,620Pragathi Stores · UPI or card
Open payment link
RKRamesh K.customerPaid now sir. Please send bill copy to this number.10:21
Bill copy sent. Driver will call before reaching.10:21 ✓✓
Reply as Pragathi Stores

Illustrative screen. A shop answering an order question on WhatsApp Business and sending a payment template. The shop, the order and the amount are demo data.

What happens, in order.

There is no rate card on this page. The honest price depends on what we find in your current system, and we would rather look first than publish a number we would have to take back.

  • Scope in writing before any code01
  • Billed on completion, stage by stage02
  • Source code in your repository03
  • Hosting and domain in your name04
  1. 01

    A call, then a scope

    Half an hour on the phone, then a written scope with stages, timeline and price. You can take that document to anyone else for a second quote.

  2. 02

    Stage by stage

    Each stage is fixed in scope and billed on completion. If you want to stop after stage two, you stop after stage two and keep what is built.

  3. 03

    Handover that means something

    Source code in your repository, hosting and domain in your name, a written note of how it works, and training for the people who will use it.

Read next

Chatbot and AI Assistant Integration, in short

01Will customers not just get annoyed by a bot?
They get annoyed when it traps them. The assistant should answer what it genuinely knows and hand over to a person quickly when it does not, with the conversation attached so the customer is not made to repeat themselves.
02Where does it get its answers from?
Your own material: your pages, your documents, your product data. It should be restricted to that, so it does not confidently invent a policy you never had.
03Can it run inside WhatsApp?
Yes, and for most Indian businesses that is where it belongs, because customers are already there. That runs through the official WhatsApp Business Platform rather than an unofficial workaround.

Chatbot and AI Assistant Integration, for your business.

Tell us what you are running now and what is going wrong with it. A few lines is enough to start.

WhatsApp